Terms and Conditions

  • In oneway trips the driver will only wait for 30 min to board the taxi. If the customer doesn’t confirm on the trip the booking will automatically get cancelled.
  • In oneway trips, driver will follow pre-specified(fixed) route otherwise return fare will be charged.
  • For Local and return bookings the kilometers and/or hours charged would start from and end at our renta office. Guest has to use the KM limit which is mentioned in the voucher.
  • In case of partial payment, the balance payment of trip needs to be paid well in advance on time of boarding.
  • Charges for additional kms would be paid to the driver directly. In one way trip, for extra kms travelled the charges of to &fro distance will apply on the extra km rates shared.
  • For airport/railway transfers it is the customer’s responsibility to call the cab at enough notice to make it for the connecting Journey.
  • All state taxes, toll and parking charges will be paid to the driver directly in cash as applicable.
  • You will receive a confirmation call from driver 30 minutes prior to the journey, calls not reachable or not responded for more than 3 times in 15 mins will lead to cancellation of the booking.
  • After 9.00PM – 6:00AM to additional night driver allowance will be applicable @ Rs 250/- only in return bookings &Local bookings.
  • Any delay caused by traffic etc will not be the responsibility of shiva Tour & Travel.
  • Air condition will not run in hilly areas.
  • Uttaranchal, Himachal, J&K Indian North eastern states will be charged on point to point km package basis.
  • Extra points traveled in above areas will be charged by driver directly on the prices applicable.
  • In above areas same day return journey wouldn’t be applicable.

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